Privacy Policy
Privacy Policy for PrimeClean Experts
1. Introduction
PrimeClean Experts (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, employees, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and postal address.
- Service Information: Details related to the cleaning services requested, including preferences and special requests.
- Payment Information: Credit card details or other payment information (processed securely).
- Feedback: Responses from customer surveys or feedback forms.
3. Purpose of Collecting Information
We collect personal information for the following purposes:
- To provide cleaning services and manage bookings.
- To communicate with clients regarding their services.
- To process payments and manage billing.
- To improve our services and customer experience.
- To comply with legal obligations.
4. Disclosure of Information
We may disclose your personal information to
- Third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers).
- Legal authorities when required by law.
- Any other party with your consent.
5. Security of Information
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or loss. This includes using secure servers and encryption technologies where appropriate.
6. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information held by us.
- Request correction of your personal information.
- Request the deletion of your personal information, subject to our legal obligations.
- To exercise these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us.